Customer Communication Hubs Designed for Life Sciences

Supports HCPs, patients, and vendors regarding prescription medications.

• Triage support structure
• On-label & off-label
• Recognition & documentation of Adverse Events (AE) & Product Quality Complaints (PQC)
• Drug Content 
• Fulfillment of HCP documentation requests

Supports consumers and HCPs regarding prescription and Over the Counter (OTC) medication.  

• On-label product information only
• Recognition & documentation of AE & PQCs
• Consumer support
• Patient support

Supports vaccine ordering, financial planning, and transactions.

• Inbound calls for ordering/tracking of vaccine products
• Order modification
• Refunds/returns

Supports follow-up for critical & non-critical AEs/Special Cases with HCPs, patients, & consumers on a global scale.

• Reports on additional AEs/PQCs as identified for new patients as they arise
• Triages to the appropriate Medical Information teams to support further queries from HCPs, patients, & consumers
• Reports & provides documentation on a global setting to assist with AE reporting to health authorities as per regulatory guidelines

• Consumer Financial/Affordability Assistance
• Coupon Program Management
• Professional HCP Sample Program Management
• Directory Assistance
• Quality & Safety Monitoring & Reporting
• Product Education
• Disease State Education & Support
• Product and Device Training
• Adherence Program Development and Management
• Written Correspondence
• Content Development and Publishing
• Social Media Community Management & Monitoring
• Self-Service Solutions (IVR & Chatbot AI) Development and Management
• Testimonial Capture
• Consumer and HCP Fulfillment Processing